Name: Research IT Solutions, Program Coordinator
School: Harvard Medical School (HMS)
Location: USA - MA - Boston
Start/End: Immediately (June 11, 2019) - No End Date
Status: Less than Half time (LHT) 14 hrs/week
Schedule: Flexible Mon-Fri 9a-5p
Hourly Rate: $20.00
Research Information Technology Solutions (RITS) works collaboratively with researchers at HMS to identify, design, and deliver a wide range of technological solutions at the ever-changing forefront of biomedical research. Reporting to the Director of Research IT Solutions, the RITS Program Coordinator performs a variety of complex administrative/support duties in executing on defined initiatives and in support of teammates. Key to success is ability to organize, prioritize, execute and communicate on multiple requirements. Ensure timely updates on project status.
- Coordination of administrative processes in support of defined initiatives, including the RITS Technical Outreach and Intern programs in partnership with program leaders
- Coordination of RITS HR functions, including recruiting, job posting, interviews, and onboarding/offboarding of staff and interns
- Coordination and documentation of RITS Procurement functions, including purchasing, receiving, and the HMS IT Purchase Order request process
- Support and coordination of departmental communications, including direct participation in project-related communications
- Support for scheduling meetings and coordinating events, including taking minutes
- Data support including collection, research, correspondence, updates websites, wiki content, reports and presentations
- Maintenance and organization of documents, records and data on the network file server and Google Drive
- Contributes to unit goals by accomplishing related duties and participation in special projects as required
- Strong written and verbal communications
- Proficiency in Microsoft Office applications (Outlook, Word, Excel, and Powerpoint)
- Highly organized and detail oriented
- Ability to prioritize and manage multiple projects/requirements simultaneously
- Capable of working independently and as part of a team
- Pursuing a BS/BA, ideally in a relevant concentration such as business, management, MIS, or equivalent experience
- Experience in Office Administration or Program Coordination is a desired.
- Experience in an academic, research or IT environment
- Familiarity with Trello and Slack a plus
Name: RIST Project Manager
School: Harvard Medical School (HMS)
Location: USA - MA - Boston
Status: Full Time
The Project Manager will establish and implement the project management discipline to guide and plan for project success from project inception through project completion. S/he will be assigned to one or more highly complex technology projects or programs that span multiple functional areas and technology units within HMS and the IT Department.
The project manager will lead the stakeholder communications program; coordinating directly with the functional process and data owners to understand and incorporate multiple functions and user perspectives into the project and plan for successful user acceptance testing and rollout to meet end-user needs and school objectives.
S/he will seek out and coordinate with other IT leaders and project managers, technologists, and support staff to ensure projects are planned for a successful transition to production support, and to improve the maturity of the IT Project Management processes and toolsets for enhanced collaboration across IT and HMS.
The project manager’s primary assignment area is Research Information Technology Solutions (RITS). RITS works collaboratively with researchers at HMS to identify, design, and deliver a wide range of technological solutions at the ever-changing forefront of biomedical research.
Manage projects from project inceptions to successful completion; leading the orderly progression of projects from the proposal stage through project completion by interacting with administrators, IT staff, faculty, hospital staff, and the Societies.
Coordinate with stakeholders and technologists to define agreed upon project scope, outcomes, requirements, schedule, and resources; develop actionable project plans and project artifacts; identity, manage and escalate, as appropriate, project risks, issues, and roadblocks to timely delivery.
Lead Change, acting as change agent use skills and expertise to inspire a shared purpose of intent, drive project awareness, communications, and training while ensuring an effective transition into operations.
Manage resources, scope, prioritization, work-plans and the investigation of future enhancements Develop and implement project communications framework to ensure well-informed stakeholders, end- users and technical staff.
Facilitate and drive work sessions; leveraging flexible toolkit of techniques, with the ability to adapt an approach to the needs of the project.
- Coordinate with key stakeholders within RITS as well as HMS research, administrative and information technology departments
- Organizing and leading meetings
- Liaising with stakeholders and vendors to lead the discovery of both technical and non-technical solutions to meet the requirements.
- Actively participate in managing & executing task schedules to ensure timely completion of all assigned duties.
- Overseeing development and testing of evaluations, product enhancements
- Provide guidance to IT PM community, as an active contributor of standards, processes, and toolsets that broaden and mature the project management discipline across HMS IT.
- Supervise and mentor the area’s Project Management Interns Other duties as assigned.
Typical Core Duties
- Collaborate to review project plans and proposals and develop project objectives; identify project responsibilities by determining the phases and elements of the project; calculate time frames and sequence the stages of the project
- Develop and manage project roadmap
- Execute, coordinate, and perform technical aspects of project; research issues
- Review, evaluate, approve, and monitor cost schedule and technical scope baselines
- Ensure the preparation and delivery of required project documentation
- Prepare and provide project status updates
- Contribute to communication plan and change management
- Absorb and leverage project related technology to ensure effective project management and collaboration
- May provide training to clients/staff
- Apply Harvard University’s IT technical standards and best practices
- Abide by and follow the Harvard University IT Code of Conduct
- Minimum of two years’ post-secondary education and/or relevant work experience
- Demonstrated cross-functional project management experience
Bachelor’s degree in a related field and/or 2-3 years related experience.
Familiarity with Medical Information Systems, biomedical, biology, or a health science field Experience with technical project management discipline and practices.
Experience with leading complex, mission-critical, technical projects. Excellent time management, organization, and planning skills.
Strong business/systems analysis skills, proven meeting facilitation, and documentation skills. Excellent oral and written communication skills, with the ability to share information effectively and confidently to internal and external audiences of varying levels of technical knowledge.
Manage multiple assigned tasks and projects with minimal supervision.
Degree in project management, technology leadership, business administration, or research sciences.
Excellent interpersonal skills, including the ability to build and cultivate strong relationships and work effectively with diverse groups, including education and non-education personnel, internal and external to Harvard Medical School
Demonstrated “can do” work ethic coupled with effective time management and ability to overcome ambiguously or under-defined problems, simplify and clarify objectives, and lead a team to successful outcomes
High level of energy, determination, and perseverance, to act as an agent of change in a demanding organization
Familiarity or experience with research lab environments is a plus; Experience working at a medical school or demonstrated the ability to deliver results in an academic environment is a plus PMI certification is a plus.
Agile, Scrum, Lean and/or Facilitation certification is a plus. Excellent Microsoft Office skills
Familiarity with Trello, Jira, GoogleSuite is a plus.
Certificates and Licenses
- Completion of Harvard IT Academy Project Management Foundations course (or external equivalent) preferred
- PMP or other relevant certification and experience preferred, e.g., Scrum Master
Name: Junior DevOps Systems Administrator Intern -- 2 positions available
School: Harvard Medical School (HMS)
Location: USA - MA – Boston
Term: Fall 2019
Start/End: September 10 - December 20, 2019
Status: Full Time Internship (35 hrs/week)
Schedule: Mon - Fri 9-5
Hourly Rate: $20.00
Research Information Technology Solutions (RITS) works collaboratively with researchers at Harvard Medical School (HMS) to identify, design, and deliver a wide range of technological solutions at the ever-changing forefront of biomedical research. The intern will work closely with local IT groups, HMS Core Facilities, the HMS IT Client Services, and the Research Computing Teams. We strive to provide valued, sustainable, and well-supported, services that meet research needs.
The key to success is the ability to:
- Develop relationships and resources with researchers to provide sustainable solutions.
- Aid in local research planning, goal setting, communication, and project coordination.
- Provide quick effective solutions to local and proof-of-concept solutions.
- Leverage the wealth of available IT expertise and to provide valued solutions.
- Create reusable resources and solutions for the HMS research community.
The Junior DevOps Systems Administrator Internship gives students real hands on DevOps and Systems Administration experience. In this role, students will be responsible for, server deployments, monitoring, maintenance, developments, upgrades, and day to day support of the RITS supported IT Infrastructure. A successful candidate is a self-starter, has strong collaboration and communication skills, and is passionate about cloud technology.
Additional Responsibilities Include:
- Maintain technical configuration and knowledge base documentation.
- Provide interim end user support as well as support for existing solutions at HMS.
- Assist with migration planning and support.
- Setting up new systems using available HMS campus resources.
- Interface with engineering teams as an IT consultant and/or analyst, gathering customer requirements and ensuring consistency with organizational goals.
- Research new technologies and trends to support IT and Engineering projects.
Expected Educational Opportunities:
- Provide core services to biomedical researchers.
- Provide specialized tools as a service to researchers.
- Collaborate on service design.
- Exposure to High Performance Computing (HPC) for basic science research.
- Exposure and networking opportunities with technology vendors.
- Gain practical experience with Cloud technology providers and services such as, Amazon Web Services, Microsoft Azure, Google Cloud, DropBox, RackSpace, OpenStack, and ThreatStack.
- Intermediate experience with day to day production of Linux systems administration (applying patches and updates, securing, and installing software applications, and automation)
- Excellent communication and presentation skills.
- Demonstrable critical thinking and creative problem solving skills.
- Capable of delivering on requirements when working in a team and on solo projects.
- Ability to prioritize and evaluate customer specifications & service requirements.
- Ability to communicate technical ideas to both technical and non-technical audiences.
- Ability to be a strong “self-starter” and motivated to research and learn independently
- Ability to install and/or remove infrastructure related hardware (servers, switches, routers, backup batteries, etc.)
Desired Technical Skills:
- Advanced experience with Excel, Word, Google Docs
- Beginner experience with Amazon Web Services (AWS), and Amazon EC2
- Beginner experience with VMware / ESXi
- Beginner experience with Dev-Ops
Beginner to Intermediate Experience
- Beginner to intermediate experience with Windows Operating Systems (2008-r2,2012-r2,2016)
- Beginner to intermediate experience with Active Directory Services
- Intermediate experience with Linux Operating Systems (Ubuntu, Debian, CentOS, RedHat, Suse)
- Intermediate experience supporting production of web applications and web hosting environments.
- Intermediate experience with coding ability and basic scripting knowledge of Bash, Python, Java, HTML, etc.
- Intermediate experience with technical documentation.
- Intermediate experience with supporting physical IT infrastructure.
- Intermediate experience with computer networking.
- Intermediate experience with Git, Gitosis, GitHub, BitBucket, GitLab.
If you are interested in applying for this position send a cover letter and a copy of your resume to: firstname.lastname@example.org. Please note: ALL full-time RITS internships (35 hours per week) requires that interns either MUST be currently enrolled in a degree program and receive academic credit, or that an internship or co-op is required to graduate.
Internship Application Process
Application Deadline: August 16, 2019
Interviews: August 12 - 30, 2019
Final Decision: August 30, 2019
Internship Start Date: September 10, 2019
- To learn about the experiences of former RITS interns, please visit https://rits.hms.harvard.edu/rits-alumni